PATIENTS
Commitment to Patient Care
Compass is committed to you, our patient. We will put forth all efforts to assist you in complying with your individualized treatment plan and ensure a healthier and happier outcome for you and your family. We offer value-added services, we accept most insurances and have a sliding fee scale to ensure that each person can access the appropriate care.
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Patient Rights
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Members have the right to be treated with dignity and respect.
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Members have the right to fair treatment. This is regardless of their race, religion, gender, ethnicity, age, disability, or source of payment.
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Members have the right to have their treatment and other member information kept private. Only by subpoena may records be released without member permission.
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Members have the right to easily access care in a timely fashion.
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Members have the right to know all about their treatment choices. This is regardless of cost or coverage by the member's benefit plan.
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Members have the right to share in developing their plan of care.
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Members have the right to information in a language they can understand.
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Members have the right to have a clear explanation of their condition.
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Members have the right to a clear explanation of their treatment options.
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Members have the right to get information about services and role in the treatment process.
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Members have the right to know the clinical guidelines used in providing and managing their care.
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Members have the right to information about provider work history and training.
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Members have the right to provide input on policies and services.
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Members have a right to know about advocacy and community groups and prevention services.
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Members have a right to freely file a complaint, grievance or appeal and to learn how to do so.
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Members have the right to know about laws that relate to their rights and responsibilities.
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Members have the right to know of their rights and responsibilities in the treatment process.
Patient Responsibilities
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Members-have the responsibility to treat those giving them care with dignity and respect.
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Members have the responsibility to give providers information they need. This is so providers can deliver the best possible care.
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Members have the responsibility to ask their providers questions about their care. This is so they can understand their care and their role in that care.
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Members have the responsibility to follow treatment plans for their care. The plan of care is to be agreed upon by the member and provider.
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Members have the responsibility to follow their agreed upon medication plan.
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Members have the responsibility to tell their provider about medication changes, including medications given to them by others.
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Members have the responsibility to keep their appointments. Members should call their providers as soon as possible if they need to cancel visits.
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Members have the responsibility to let their provider know when the treatment plans no longer work for them.
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Members have the responsibility to let their provider know about problems with paying fees.
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Members have the responsibility to not take actions that could harm others.
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Members have the responsibility to report abuse.
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Members have the responsibility to report fraud.
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Members have the responsibility to openly report concerns about quality of care.
Appointments
In the case of emergencies please dial 911.
To make a new appointment, change or cancel an appointment all you have to do is call one number:
(888) 85-COMPASS (888-852-6672).
NEW PATIENTS:
For your first appointment please print out the forms below and bring it to the office with you along with a copy of your health insurance card and a valid picture ID such a drivers license or passport.
Documents to complete and bring
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Patient Information Packet: OR and Fill Out By Hand
Missed Appointments
Unless canceled, at least 24 hours in advance, our policy is to charge for missed appointments at the rate of $25.00 per missed appointment. Please help us serve you better by keeping scheduled appointments.
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Compass Health Free COVID19 Testing
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We are providing FREE COVID19 tests at three locations in Florida for You, Your Family, and Your Friends. No Appointment Necessary! Results Provided within 24 hours!
The tests are PCR tests by saliva collection, so the process is SIGNIFICANTLY less invasive than the nasal swab, with the SAME PCR quality and results. Patrons should NOT eat or drink 30 mins prior to testing for best results.
PLEASE spread the word, PLEASE come use the testing locations, PLEASE send ALL family and friends.
Oakland Park Office
Mondays and Wednesdays 9 am - 4 pm
7481 West Oakland Park Blvd. Suite 100 Fort Lauderdale, FL 33319
North Miami Office
Tuesdays and Thursdays 9 am - 4 pm
1065 NE 125th Street North Miami, FL 33161
Boynton Beach Office
Fridays 9 am - 4 pm
10301 Hagen Ranch Road Suite B200 Boynton Beach, FL 33437
